Contact us

At Evolution Gaming, we understand that your time is valuable and your issues need to be resolved efficiently. Our goal is to provide you with multiple channels for support, ensuring that you can reach out using the method most convenient to you.

Support Channels

We have a comprehensive range of support options available 24 hours a day, 7 days a week. You can contact us through:

• Support Email (responses typically within 2-3 business hours)
• Live Chat Support: Available in multiple languages and supported by our team of experts, available from 9:00 AM to 5:30 PM GMT, Monday through Friday
  • Click on the live chat icon located at the bottom right corner of your screen for immediate assistance

Help Centre Access

Before contacting us directly, please visit our help centre at qwe.com/help where you can find a comprehensive knowledge base containing answers to frequently asked questions and troubleshooting guides.

Responsible Gambling Assistance

We take responsible gambling seriously. If you or someone you know is experiencing problems related to gambling, we encourage you to reach out to our team for support. We provide guidance on responsible gaming practices, including setting deposit limits, self-exclusion options, and reality checks.

• Gambling Helplines:
  • New Zealand: 0800 654 655 (free call), SMS 8006
  • Other Countries: Please visit responsiblegambling.org for a list of helpline services in your region

Technical Support and Troubleshooting

For technical issues, please follow these steps:

1. Ensure you are running the latest version of our software or app.
2. Check that all necessary permissions and settings have been enabled on your device.
3. If still experiencing issues, contact us through support email or live chat.

Complaint Resolution Process

In case we are unable to resolve an issue directly with one of our representatives, we offer a clear escalation procedure:

1. First Contact: Reach out to us using any of the channels mentioned above for initial assistance and resolution.
2. Escalation Request: If your query remains unresolved after reasonable efforts from our team, you may request further assistance through our available escalation channels.
3. Resolution: Our dedicated escalation team will ensure that every issue is reviewed thoroughly, offering solutions or compensatory measures as deemed appropriate.

Multilingual Support

Our customer support team speaks multiple languages and is here to help in the language you prefer:

• English
• Māori

Please select your preferred communication method from our multilingual staff during live chat interactions.

We appreciate feedback: If there’s anything we can improve upon, please let us know. Your feedback helps us better serve your needs, ensuring a positive experience with Evolution Gaming.

Remember, the support you receive is tailored to address any concern or query efficiently and effectively, respecting both your time and our operational capabilities.

Your satisfaction matters to us at Evolution Gaming. We remain committed to providing seamless communication channels that cater to diverse needs of all users. If there’s anything else we can help with, do not hesitate to reach out to us through the contact methods mentioned above.

Please select a support method from the choices listed below to continue:

• Support Email
• Live Chat
• Help Centre

Select an option to initiate your query with Evolution Gaming's comprehensive support system.